Bilt Rewards

Jason Mikula

@mikulaja

Last week, Sen. Elizabeth Warren (D-MA) sent a letter to @BiltRewards CEO @ankurjain_2 over the company's rocky transition to "Bilt 2.0." Warren's letter (citing my reporting nine times), flags a number of issues & user complaints, including: -Bilt appears to have lost, delayed the delivery of, or made it impossible for customers to access their funds; -Bilt is now partnering with Evolve Bank, which was at the center of a major scandal involving nearly $100 million in lost customer funds in 2024 (per Bilt's current terms and conditions, the company appears to use an FBO structure at Evolve as part of how it processes users' housing payments); - Bilt 2.0 immediately debits housing payments, raising questions about compliance with the Credit CARD Act of 2009; -Bilt’s use of an AI chatbot has made it inaccessible to consumers and appears to provide terrible customer support. Warren's letter asks Bilt to respond to a number of questions and provide a variety of data, including: -Number of Bilt users that had a housing payment debited but not delivered to a landlord/lender and not returned; -A description of what Bilt understands to have led to the transition issues and how Bilt responded to each specific issue; -From Nov 2025 to April 2026, the monthly number of customer service requests made, number of requests resolved by chatbot, number of requests elevated by chatbot to a human representative, average wait time to be escalated to a human, available data about users' satisfaction with the service they received -What steps Bilt intends to take to improve its customer service -Why Bilt is partnering with Evolve, "in light of the public reporting on the various issues associated with the bank in recent years, including issues that directly impacted Bilt" -An explanation for how Bilt's "2.0" structure of requiring immediate rent repayment is compatible with the CARD Act

Zach Griff

@_ZachGriff

Whoa: @BiltRewards just became the first credit card I know of to adopt Trump's proposed 10% interest rate cap. Bilt CEO Ankur Jain said that its three new cards will feature a 10% interest rate cap on all new purchases. No word on how long the cap will last.

Codie Sanchez

@Codie_Sanchez

My conversation with @ankurjain_2, CEO of @BiltRewards. 00:00 Introduction: The Problem You're Solving Better Be Worth It 00:47 The Capital Trap: Why Traditional VC Money Will Kill Your Vision 04:10 The Customer Is Your First Investor: Kickstarter Over Sequoia 09:07 The Immigrant Grind: Watching My Parents Build from Nothing 11:03 The Sleep Test: If You Wake Up Happy Without It, Don't Build It 12:57 The Crisis Reframe: What Has to Be True for This to Be the Best Thing That Happened? 14:25 Build With Your Best Friends or Don't Build At All 17:45 The 90-Day Filter and the 25-Person Cap: Keeping the Startup Mentality at Scale 26:31 No Managers, Only Owners: The Pod CEO Model 28:37 The Hook vs The Platform: How Built Evolved from Rent Rewards to Hospitality Empire 52:02 The 18-Month Regulatory Bet: Building Before We Knew It Was Legal 46:14 Pessimists Sound Smart, Optimists Make Money: Why Entrepreneurship Should Be Fun 59:01 The Partnership Playbook: Solve Their Problem, Not Pitch Your Product 1:01:51 Closing: The One Thing Eight-Year-Old You Needs to Approve

Crossroads

@Dr_Crossroads

$PYPL Also announced two more partnerships today: 1️⃣ Agentic commerce with $MA. This used Master Card's Agent Pay protocol. PayPal Agents are protocol agnostic. They're all over MCP, AP2 (see the $GOOGL presser below), and A2A protocols as well. 2️⃣ Bilt + Venmo. Starting in 2026, you can now pay your rent or mortgage using Venmo and receive Bilt rewards, and also use Venmo across their ecosystem. "The partnership extends Venmo's payment capabilities to Bilt's network of over 45,000 merchants. Local restaurants, retailers, gyms, pharmacies, and other businesses in the Bilt ecosystem will be able to accept Venmo" Earnings are tomorrow!

Column

@column

Column is the new issuer of Bilt Card 2.0 A suite of new cards — issued on Column infrastructure — offers more rewards on Bilt members’ rent, mortgage, and everything else. Proud to see months of deep partnership come to life. A great day for our friends at @BiltRewards! https://t.co/0z8Dl8U1HS

Amy Sullivan

@amyesullivan

We’re not building another loyalty program @BedBathBeyond. We’re building the foundation for Everything Home. Proud to partner with @BiltRewards to connect our customers across our entire ecosystem. One customer identity. Smarter engagement. This is how we move from transactions to lifelong relationships.

Ankur Jain

Founder & CEO

American entrepreneur and investor who founded Bilt Rewards out of his Kairos startup studio; previously founded Humin, which was acquired by Tinder in 2016.

Wyatt Lyons

Hospitality Partner Launch & Implementation

Previously at Future · New York, New York, United States

Joined Jun 2026

Nishi S.

Product Marketing Director- Local Merchants Pod

Previously at Spotify · New York, New York, United States

Joined May 2026

Mykhailo B.

Lead Software Engineer

Previously at NDA · New York, New York, United States

Joined May 2026

Previously at Sorare · New York, New York, United States

Joined Jun 2026

Steven DeVere

Senior Software Engineer

Previously at Hearth · New York City Metropolitan Area

Joined Jun 2026